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Account and Orders

Shipping Policy

Lead times

GrowoniX.com orders are generally shipped same or next business day.  Lead times on larger systems such as an EX-1000-T Deluxe is generally between 1-3 business days.  Oftentimes, however, even larger systems ship same day!

How shipping costs are calculated

The shopping cart on GrowoniX.com automatically calculates shipping costs based on package dimensions, weight, distance, and class of shipping service.  Shipping is processed through UPS automatically.  GrowoniX uses the most up-to-date dimensional shipping calculator, however, occasionally bundled shipments may require additional shipping charges.  GrowoniX reserves the right to notify you of any possible additional shipping charges.  In the case of additional charges, you reserve the right to change or cancel your order.

Discreet packaging

We understand the importance of privacy to many of our customers. All items that ship discreetly will be marked as such on the product page for your convenience. Most orders placed on HydroBuilder.com are shipped in plain brown boxes without any identifying markings. We also black wrap entire palettes if your order ships freight. Most hydroponic trays 4’x4’ or larger are not wrapped due to the nature of the item. Lets be honest, it’s pretty hard to hide something so large! If you do need trays delivered discreetly please contact us first.

Damage Claims

All shipment MUST be inspected carefully before signing for them.  The carrier will deny shipping claims made after an item has been signed for.

Claims must be reported to the driver at the time of delivery as well as GrowoniX at 888-406-2521.

Where does GrowoniX ship?

GrowoniX.com ships to the entire USA.  For international shipments, please call in your order at 888-406-2521.

Order confirmations and tracking

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Shipping Rates

GrowoniX.com offers free UPS ground shipping on all orders over $499.00. Freight orders of $3000.00 and above receive free LTL shipping via GrowoniX choice of carrier.  Free shipping offers do not apply to destinations in Alaska or Hawaii.  Please call 888-406-2521 for a shipping quote to Alaska or Hawaii. Free shipping offers are subject to change and are only for a limited time.

Backorders

In the infrequent event that GrowoniX does not have stock on a certain items, those items may be backordered.  We reserve the right to ship partial shipments.  Please contact us of you’d rather have your order shipped in full.  If items you’ve ordered are backordered, you’ll receive a confirmation email with the estimated ship date.  You will not incur additional shipping charges for backordered items.